Get Social Media Comment Notifications by Email & Text
Never miss an important customer comment again! In this Sudsy CRM feature video, Andrew shows you how to create automated workflows that notify you whenever someone comments on your Facebook, Instagram, or TikTok posts. Learn how to connect your social accounts, create comment-based triggers, and send notifications directly through email, text messages, or app notifications. You’ll also discover how to add wait steps and prevent repeated notifications from spammy or multiple comments. Keep your customer conversations organized, stay responsive, and save valuable time without constantly checking every social media account.
Andrew St-Pierre
9/27/20261 min read
GET SOCIAL MEDIA COMMENT NOTIFICATIONS BY EMAIL & TEXT
Missing comments on your business’s social media pages can mean missing valuable customer conversations. With Sudsy CRM, you can create simple workflows that notify you whenever someone comments on your Facebook, Instagram, or TikTok posts.
STOP MISSING IMPORTANT COMMENTS
When you’re managing multiple social media accounts, notifications can easily get buried. Sudsy CRM helps bring those important comments directly to you through email, text messages, or app notifications.
SET UP YOUR SOCIAL INTEGRATIONS
Before creating your workflow, head to Settings → Integrations and make sure your Facebook, Instagram, and TikTok accounts are properly connected. Once connected, you can build individual workflows for each platform.
CREATE YOUR COMMENT NOTIFICATION WORKFLOW
Choose your social media comment as the trigger. You can select all published posts or even target a specific post. You can also choose whether you want notifications for only first-level comments or every comment and reply.
From there, decide how you want to be notified. Send yourself an email, text message, or app notification containing the customer’s name and the exact comment they left.
REDUCE SPAMMY NOTIFICATIONS
Getting multiple comments from the same person or bot can quickly become annoying. Add a wait step, such as two hours, and adjust your workflow settings to prevent multiple opportunities from triggering repeated notifications.
KEEP YOUR BUSINESS ENGAGED
Whether you're using Facebook, Instagram, or TikTok, these simple workflows help you stay on top of customer conversations without constantly checking every account.
DON’T LET ANOTHER CUSTOMER COMMENT GET LOST!
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