Privacy Policy

Effective Date: 2026-05-01
Last Updated: 2026-05-01

Welcome to SudsyCRM (“SudsyCRM,” “Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting personal information in accordance with applicable privacy laws in Canada, the United States, and internationally where applicable.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, CRM platform, applications, communication tools, integrations, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We may collect information you voluntarily provide, including:

Full name
Business name
Email address
Phone number
Billing and payment information
Account login credentials
Customer and contact information uploaded into the platform
Communications sent through the Services
Support requests and inquiries

B. Automatically Collected Information

When using the Services, we may automatically collect:

IP address
Browser type and version
Device identifiers
Operating system
Usage activity and interaction data
Login timestamps
Geographic region
Cookies and tracking technologies
Diagnostic and analytics information

C. Information From Third-Party Integrations

If you connect third-party services or applications, including payment processors, communication platforms, or automation tools, we may receive information authorized by those services and your settings.

2. How We Use Information

We may use information for purposes including:

Providing and maintaining the Services
Creating and managing user accounts
Processing payments and subscriptions
Delivering customer support
Improving platform functionality and performance
Preventing fraud, abuse, spam, and unauthorized access
Monitoring system security and integrity
Sending transactional and service-related communications
Conducting analytics and internal business operations
Enforcing our policies and agreements
Complying with legal obligations
Sending marketing communications where permitted by law

We do not sell personal information for monetary compensation.

3. Legal Bases for Processing

Depending on your location and applicable law, we process information based on:

User consent
Contractual necessity
Legitimate business interests
Compliance with legal obligations
Protection against fraud, abuse, or security threats

4. Data Sharing & Disclosure

We may share information with:

Cloud hosting providers
Payment processors
Communication service providers
Analytics and monitoring providers
Professional advisors
Governmental or regulatory authorities where legally required
Affiliates, contractors, and service providers assisting in operation of the Services
Successors in connection with a merger, acquisition, restructuring, or sale of assets

Third parties are expected to use information only for authorized purposes and maintain commercially reasonable safeguards.

5. International Data Transfers

Information may be processed or stored in Canada, the United States, or other jurisdictions where our infrastructure or service providers operate.

By using the Services, you acknowledge that data protection laws in those jurisdictions may differ from those in your location.

Where required, SudsyCRM implements commercially reasonable safeguards for international data transfers.

6. Data Retention

We retain information only for as long as reasonably necessary to:

Operate the Services
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Prevent fraud and abuse
Enforce agreements

Backup copies and archived records may persist for a commercially reasonable period.

7. Security Measures

SudsyCRM implements commercially reasonable administrative, technical, and physical safeguards designed to help protect information from:

Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction

However:

No internet transmission or storage method is completely secure
We cannot guarantee absolute security or uninterrupted availability
Users acknowledge and accept inherent cybersecurity risks

Users are responsible for safeguarding their account credentials and securing devices connected to the Services.

8. User Responsibilities

Users are solely responsible for:

Ensuring lawful rights to upload or process customer data
Obtaining all required consents from contacts and customers
Complying with applicable privacy, marketing, and communication laws
Securing their account credentials
Ensuring lawful use of the Services

SudsyCRM is not responsible for unlawful, unauthorized, or improper data processed by users through the platform.

9. SMS, Email & Communication Compliance

Users utilizing messaging, calling, SMS, email marketing, automation, or communication tools through the Services are solely responsible for complying with all applicable laws and regulations, including:

TCPA
CAN-SPAM
CASL
A2P messaging requirements
Carrier regulations
Consent and opt-in requirements
Regional marketing and privacy laws

SudsyCRM disclaims liability for user communications, campaigns, or messaging practices conducted through the platform.

10. Cookies & Tracking Technologies

We may use cookies, analytics tools, pixels, and similar technologies to:

Improve user experience
Maintain sessions
Remember preferences
Analyze platform usage
Monitor performance
Improve marketing effectiveness

Users may disable cookies through browser settings, though portions of the Services may not function properly as a result.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

Accessing personal information
Correcting inaccurate information
Requesting deletion
Restricting or objecting to processing
Data portability
Withdrawing consent
Opting out of certain communications

We may require identity verification before processing requests.

Privacy requests may be submitted to:
contact@sudsycrm.com

12. Children’s Privacy

The Services are not directed toward individuals under the age of 13 (or higher where required by local law), and we do not knowingly collect personal information from children.

13. Third-Party Services & Links

The Services may contain integrations or links to third-party websites, applications, or platforms.

SudsyCRM is not responsible for:

Third-party privacy practices
Third-party content
Security practices
Availability or functionality of external services

Use of third-party services is governed by their respective terms and policies.

14. Limitation of Liability

To the fullest extent permitted by law:

The Services are provided “as is” and “as available”
SudsyCRM disclaims all warranties, express or implied
SudsyCRM is not liable for indirect, incidental, consequential, punitive, or special damages
SudsyCRM is not responsible for unauthorized access, outages, cyberattacks, data loss, third-party failures, or user misuse

Users assume all risks associated with internet-based platforms and electronic communications.

15. Indemnification

Users agree to defend, indemnify, and hold harmless SudsyCRM, its affiliates, officers, employees, contractors, and partners from claims, liabilities, damages, losses, costs, or expenses arising from:

User misuse of the Services
Violation of laws or regulations
Unauthorized communications or marketing
Uploaded content or customer data
Violation of third-party rights

16. Compliance Disclaimer

While SudsyCRM aims to support privacy and security best practices, use of the Services does not guarantee compliance with any law, regulation, or industry standard.

Users are responsible for obtaining independent legal advice regarding their obligations and compliance requirements.

17. Changes to This Privacy Policy

SudsyCRM may update or modify this Privacy Policy at any time without prior notice.

Updated versions will be posted at:
sudsycrm.com

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

18. Contact Information

SudsyCRM
Website: sudsycrm.com
Email: privacy@sudsycrm.com