Terms of Service

Effective Date: 2026-05-01
Last Updated: 2026-05-01

Welcome to SudsyCRM (“SudsyCRM,” “Company,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your access to and use of the SudsyCRM platform, website, software, applications, communication tools, integrations, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, you must not access or use the Services.

1. Eligibility

You must be at least 18 years old and legally capable of entering binding agreements to use the Services.

By using the Services, you represent and warrant that:

You have authority to bind yourself or the entity you represent
All information provided is accurate and current
Your use of the Services complies with applicable laws and regulations

2. Services Provided

SudsyCRM provides customer relationship management (“CRM”) tools and related business software, which may include:

Customer management
Scheduling and bookings
Messaging and communication tools
Email and SMS automation
Payment integrations
Pipeline management
Marketing tools
Reporting and analytics
AI-powered features
Third-party integrations

We reserve the right to modify, suspend, limit, or discontinue any aspect of the Services at any time without liability.

3. User Accounts

You are responsible for:

Maintaining the confidentiality of account credentials
Restricting access to your account
All activity occurring under your account
Promptly notifying us of unauthorized access or security concerns

SudsyCRM is not liable for losses resulting from unauthorized use of your account.

We reserve the right to suspend or terminate accounts at our sole discretion.

4. Acceptable Use

You agree not to:

Violate applicable laws or regulations
Use the Services for unlawful, deceptive, fraudulent, or abusive purposes
Send spam, unauthorized marketing, or unsolicited communications
Upload malicious code, malware, or harmful content
Attempt unauthorized access to systems or data
Interfere with platform functionality or security
Reverse engineer, copy, resell, or exploit the Services without authorization
Infringe intellectual property or privacy rights
Use the platform for prohibited industries or activities where restricted by law

SudsyCRM may investigate violations and take action including suspension, termination, reporting to authorities, or legal action.

5. Communication Compliance

Users utilizing communication features through the Services are solely responsible for complying with:

TCPA
CAN-SPAM
CASL
A2P messaging regulations
Carrier policies
Consent and opt-in requirements
Applicable regional communication laws

Users are responsible for obtaining proper consent before sending communications.

SudsyCRM does not assume liability for user messaging campaigns, customer lists, opt-in practices, or communication content.

6. Fees & Payments

Certain Services may require paid subscriptions or fees.

By purchasing Services, you agree:

To pay all applicable fees and taxes
That fees may recur automatically unless cancelled
That payments may be processed by third-party providers
That failure to pay may result in suspension or termination

Unless otherwise stated:

Fees are non-refundable
Partial billing periods are not prorated
Pricing may change at any time with reasonable notice

7. Third-Party Services

The Services may integrate with third-party platforms, providers, or applications.

SudsyCRM does not control and is not responsible for:

Third-party functionality
Availability
Security
Data practices
Downtime
Policy changes
Service interruptions

Your use of third-party services is governed by their own terms and policies.

8. User Content & Data

You retain ownership of content and data you upload to the Services (“User Content”).

You grant SudsyCRM a worldwide, non-exclusive, royalty-free license to host, process, transmit, and use User Content solely for:

Providing the Services
Improving functionality
Security and maintenance
Legal compliance

You represent and warrant that:

You have rights to all uploaded content
Your data collection and processing are lawful
Your use does not violate third-party rights

SudsyCRM is not responsible for User Content or customer data processed through the platform.

9. Data & Security Disclaimer

While SudsyCRM implements commercially reasonable safeguards, you acknowledge that:

No system is fully secure
Internet transmissions carry inherent risks
Data breaches, outages, or unauthorized access may occur

SudsyCRM does not guarantee:

Uninterrupted service
Absolute security
Error-free operation
Data recovery

Users are responsible for maintaining backups and safeguarding their systems.

10. AI Features Disclaimer

Certain Services may include AI-generated content, automation, or recommendations.

AI-generated outputs:

May contain inaccuracies
Should be independently reviewed
Are provided without warranty
Should not be solely relied upon for legal, financial, medical, or business-critical decisions

SudsyCRM disclaims liability arising from AI-generated content or automated actions.

11. Intellectual Property

All rights, title, and interest in the Services, including software, branding, design, content, and technology, are owned by or licensed to SudsyCRM and protected by intellectual property laws.

Except as expressly permitted, you may not:

Copy
Modify
Distribute
Reverse engineer
Reproduce
Resell
Create derivative works

Unauthorized use may result in legal action.

12. Suspension & Termination

SudsyCRM may suspend or terminate access immediately, with or without notice, for:

Violations of these Terms
Non-payment
Suspected fraud or abuse
Security risks
Legal or regulatory concerns
Activities that may harm SudsyCRM or others

Upon termination:

Access rights immediately cease
Certain data may be deleted
Some provisions of these Terms survive termination

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

SUDSYCRM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY
RELIABILITY
SECURITY
AVAILABILITY

WE DO NOT GUARANTEE RESULTS, REVENUE, LEAD GENERATION, DELIVERABILITY, OR BUSINESS PERFORMANCE.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

SUDSYCRM SHALL NOT BE LIABLE FOR:

INDIRECT DAMAGES
INCIDENTAL DAMAGES
CONSEQUENTIAL DAMAGES
LOST PROFITS
LOST DATA
BUSINESS INTERRUPTION
REPUTATIONAL HARM
PUNITIVE DAMAGES

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO SUDSYCRM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions may not allow certain limitations, so portions may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless SudsyCRM, its affiliates, employees, contractors, officers, and partners from claims, liabilities, damages, losses, costs, and expenses arising from:

Your use of the Services
Violation of these Terms
Violation of laws or regulations
User Content
Unauthorized communications or campaigns
Third-party claims related to your activities

16. Compliance Responsibility

Use of the Services does not guarantee compliance with:

Privacy laws
Marketing laws
Industry regulations
Government requirements

Users are solely responsible for obtaining independent legal, tax, and regulatory advice regarding their operations and use of the Services.

17. Governing Law

These Terms shall be governed by and construed under the laws of:

The Province of Ontario, Canada
Applicable federal laws of Canada

You agree that disputes shall be resolved exclusively in courts located in Ontario, unless otherwise required by applicable law.

18. Force Majeure

SudsyCRM shall not be liable for delays or failures resulting from causes beyond reasonable control, including:

Internet outages
Cyberattacks
Government actions
Natural disasters
Labor disputes
Infrastructure failures
Third-party service disruptions

19. Changes to Terms

We may update or modify these Terms at any time without prior notice.

Updated Terms will be posted at:
sudsycrm.com

Continued use of the Services constitutes acceptance of revised Terms.

20. Contact Information

SudsyCRM
Website: sudsycrm.com
Email: contact@sudsycrm.com